Return & Refund Policy

1.Return
1.1.Return Conditions
(1) Returns must be postmarked within 30 days after the date of delivery.
(2) If you receive a damaged or defective item, please notify dresskiss Customer Service within 7 calendar days of receipt.
(3) All returned items must be in their original packaging, undamaged, and resaleable.
(4) Unavailable Return Items
The following cannot be returned:
•Personalised or made-to-order items
•Gift cards
•Sale items

1.2. Return Cost
(1) Defective or Incorrect Items: If the return is due to our fault, such as product quality issues, damaged items, or wrong products sent, dresskiss will bear the return shipping costs and provide a replacement or full refund.
(2) Customer Preference Returns: If the return is due to customer-related reasons (e.g., wrong size selected, changed mind, or personal preference), the shipping fee must be paid by the customer. When using the downloadable return label provided by us, the actual cost of the return label will be deducted from your final refund.
(3) No Pick-up service charge to be charged to the consumers for the return of a product.

1.3.Return Steps
We want you to be 100% satisfied with your purchase. If you are not, you can follow the steps below to make a return:
(1) Submission of Application
Consumers shall submit their application within the specified time by contacting customer service, and must provide the order number, a description of the issue, and any necessary photographic evidence.
(2) Review and Confirmation
We will review the return or exchange application within 2 business days, and will notify the consumer of the review result and specific instructions via email.
(3) Return Shipping
Once your return request is approved, we will provide the return address, a downloadable return label, and step-by-step instructions.
Note: Customers are responsible for downloading and printing the return label provided. For customer preference returns, the cost of the return label will be deducted from your final refund. You must properly package the item and send it back in accordance with the instructions. Please keep the tracking number safe when shipping your return.
(4) Product Inspection and Resolution
Upon receipt of the returned item, our company will complete the product condition inspection within 3 business days and process the refund or replacement accordingly.

Please Note: dresskiss reserves the right not to process returns in the following situations:
(1) Return Exceeds the return time limit
(2) Return Non-our website items
(3) Return items belong in the NON-Returnable category
(4) Return without application.

2.Refunds
2.1. Refund Conditions
(1) All returns must be sent in the original box, with original packaging, not damaged, and not affecting resale.
(2) Any original shipping fees paid at checkout (e.g., Standard Shipping or Expedited Shipping fees) are non-refundable for non-quality-related returns.
(3) If your original order qualified for Free Shipping (Standard or Expedited) and a non-defect return is initiated, dresskiss reserves the right to deduct the shipping cost corresponding to your selected shipping method ($7.00 for Standard Shipping or $25.00 for Expedited Shipping) from your final refund amount.
(4) Since all our product prices include taxes and duties, no extra customs fees will be charged or refunded separately.

2.2.Refund Steps
(1) When the returned item arrives at our designated return address, please inform us of the tracking number.
(2) The customer service will confirm the delivery status and process the return accordingly.
(3) The refund will be returned to the original payment account by default.

2.3. Refund process time
The refund will be sent back to your original payment method. Processing times vary, but it usually takes 3 to 5 business days for the refund to appear in your account. If you still haven't received it after that time, please contact us for further assistance.

3.No Restocking Fee
Dresskiss.com does not charge any restocking fees for any returned items.

Email:
service@dresskiss.com
Phone:
+86-17750623019
Return Address:
Room 1003, No. 20 Jinyuan Dong Erli, Jimei District, Xiamen City, Fujian Province, China 361022